Q: How do I place an order?

A: To place an order, browse our products, select the item you wish to purchase, choose any applicable options (size, color, etc.), and click "Add to Cart." Once you’re ready, proceed to checkout to complete the order.

Q: What payment methods are accepted?

A: We accept various payment methods, including credit cards, debit cards, UPI, net banking, and wallets. All transactions are secure and encrypted.

Q: Can I get discount on prepaid payment?

Yes, you can get minimum INR 30.00 discount on prepaid payment.

Q: Is it safe to use my credit/debit card on your website?

A: Yes, we use SSL encryption to protect your information. Our payment gateway partners are certified and comply with all security standards.

Q: Why was my payment declined?

A: Payments may be declined due to incorrect information, insufficient funds, or security policies. Please double-check your details or try a different payment method.

Q: How long does it take to receive my order?

A: Delivery times vary depending on the product and your location, but typically orders are delivered within 5 to 10 days.

Q: Do you offer international shipping?

A: Currently, we only ship within India. For more details on specific locations, please check our Shipping Policy page.

Q: What are the shipping charges?

A: Shipping charges are calculated at checkout based on the product and location. Occasionally, we offer free shipping on orders above a certain amount.

Q: How do I return a product?

A: To initiate a return, contact our support team at support@trendskart24.com within 3 days of receiving your order. Please ensure the product is unused and in original packaging.

Q: How long does it take to process a refund?

A: Once we receive and inspect the returned item, your refund will be processed within 3 to 7 days. It may take an additional few days for the amount to reflect in your account.

Q: Are all products eligible for returns?

A: No, certain items like perishable goods, personal care items, and customized products are non-returnable. Please refer to our Return Policy for more details.

Q: How do I reset my password?

A: Click on “Forgot Password” on the login page and follow the instructions to reset your password.

Q: How can I update my contact information?

A: Log in to your account, go to "Profile Settings," and update your contact details as needed.

Q: Are the product images accurate?

A: We aim to display products as accurately as possible, but colors may vary slightly due to screen settings.

Q: How do I apply a discount code?

A: During checkout, enter your discount code in the designated box and click "Apply." The discount will be applied if the code is valid.

Q: Can I use multiple promo codes in one order?

A: Generally, only one promo code can be applied per order. Refer to the specific terms of each promotion for details.

Q: How do I contact customer support?

A: You can reach our support team via email at support@trendskart24.com.